Gartner recognizes Convergys as vision leader in customer management

For the sixth consecutive time, Gartner has recognized Convergys Corporation in the leaders quadrant of the Customer Management Contact Center BPO report. The report said leaders demonstrate market-defining vision and the ability to execute against that vision through customer management contact center BPO services, among others. Convergys president and chief executive officer Andrea Ayers said the sixth straight recognition is a testament to the company’s talented global team and its enduring partnership with clients around the world. Convergys is a global customer experience leader, providing expert service in 58 languages from more than 150 locations in 33 countries.