South African outsourcing talents honored at GBS Alchemy Awards 2023
CAPE TOWN, SOUTH AFRICA — The Business Process Enabling South Africa (BPESA) recognized outstanding professionals and organizations in the country’s Global Business Services (GBS) sector at the BPESA GBS Alchemy Awards 2023 held in Cape Town on November 9.
The event honored excellent individual achievements across roles like customer service, training, quality assurance, and analysis. Organizations were celebrated for technical innovation, work-from-home solutions, and community impact.
CEO Awards
- Top FSP Adopter Award Company – Shadow Careers
- Top FSP Adopter Award Individual – Nontobeko Gumede
- Recognition of Excellence Award (Top Emerging Operator) – Call-Lab
- Recognition of Excellence Award (Top GBS Captive) – TransUnion
- Top Women in GBS Leadership Awards – Shoabana Maikoo – TransUnion
- Celebration of Inspirational Women Award – Candice Oliver, Digicall SA BPO
- BPESA Partner Awards – Kasthuri Soni, Harambee Youth Employment Accelerator
- BPESA Commitment Awards – Mark Chana, CCI South Africa and Nita Goodall, People Solutions
BPESA Alchemy Awards – Individuals
- Top GBS Customer Service Professional Award – Purity Mpepo
- Top GBS Marketing / Sales Professional Award – Alton Maquena
- Top GBS Collections Professional Award – Dante Cooper
- Top GBS Team Leader / Supervisor Award – Isaac Serema
- Top GBS Operational Manager Award – Ryan Van der Byl
- Top GBS Workforce Planning Professional Award – Quintin Van der Merwe
- Top GBS Trainer / Coach Award – Priscilla Brink
- Top GBS Quality Professional Award – Chris Cilengi
- Top GBS Analyst Award – Riedah Fakier
- Top GBS Support Professional Award – Grace Kadzere
BPESA Alchemy Awards – Organizations
- Top Technical Innovation Award – DeafTouch
- Top Non-Technical Innovation Award – Shadow Careers
- Top Work from Home / Hybrid Solution Award – TransUnion
- Top Support Services Provider Award – DSG
- Top Impact Sourcing Operation Award – CCI South Africa
- Top Impact Sourcing Partner Award – Shadow Careers
- Top Offshore Campaign Award – CCI South Africa
- Top BPO Operator Award – Nutun
- Top Shared Service Centre Award – SoluGrowth
- Top Community Impact Award – Merchants CX SA
- Top Leadership Development Programme – Webhelp SA
The awards align with BPESA’s mission to accelerate South Africa’s GBS growth and highlight the skills, achievements, and excellence of professionals in the sector.
BPESA CEO Reshni Singh noted the awards help “showcase the Global Business Service sector talent in South Africa.”
The GBS industry in South Africa is estimated to be worth $4.7 billion annually and employs over 261,000 people. As Africa’s largest GBS hub, the sector collaborates with industry groups like BPESA and the government to foster skill development and position the country as a leading destination for GBS.
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