Golden Gate BPO Solutions, a global provider of customer management and business process outsourcing solutions, has started providing lead generation and customer support for HotelPower.com, an online member-based provider of discounted lodging accommodations ranging from traditional hotels to rental properties. Golden Gate BPO Solutions is servicing this new client from its contact center partner in Montego Bay, Jamaica. Its other customer engagement centers are located in the Philippines, the US, Dominican Republic, Belize, and India. The partnership between Golden Gate BPO and HotelPower.com is indicative of the company’s expertise in the travel space and customer relationship management, from sales and service to customer retention, said Stephen B. Ferber, chief executive of Golden Gate BPO Solutions.
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