Hinduja Global Solutions (HGS), a business process outsourcing (BPO) provider, has expanded its partnership with Avaya to enhance its contact center platform for international customers. HGS has been using Avaya technology since 1999 and the enhancement of its partnership is expected to bring further cost savings and service improvement for 10,000 voice based contact center seats. The contact center at HGS deploys the full suite of Avaya’s services including Avaya Aura Communication Manager, Avaya Aura® Conferencing, Avaya Aura Messaging, and Avaya Scopia Video Conferencing Infrastructure. HGS is now exploring how to bring further innovation into the contact center.
Join the world's premier outsourcing community
Get the world's leading outsourcing news summary, Inside Outsourcing, delivered to your inbox each week, for free. Plus, benefit from being a part of the fastest growing outsourcing community.
- Breaking news: daily web updates with outsourcing sector updates
- Newshub: Browse over 4,000 outsourcing industry news items
- Access: get outsourcing white papers, guides, articles, videos and podcast episodes
- BPO community: join our extensive outsourcing community
- Cancel anytime: zero obligation, no spam, just great information