Global customer experience firm Hinduja Global Solutions (HGS) has partnered with AI-powered conversational intelligence platform Conversable to enhance HGS’ customer experience offerings. The partnership will utilise artificial intelligence and automation via messaging to improve bots’ ability to successfully manage conversation without the need for human intervention. The new partnership solution is focused on driving business outcomes for clients – growth in sales and revenue, improvements in customer service Net Promoter Scores (NPS) and resolution rates, as well as cost transformation, HGS said. HGS Global CEO Partha DeSarkar said the partnership will transform customer experiences driven by digital innovations and key design principles.
Join the world's premier outsourcing community
Get the world's leading outsourcing news summary, Inside Outsourcing, delivered to your inbox each week, for free. Plus, benefit from being a part of the fastest growing outsourcing community.
- Breaking news: daily web updates with outsourcing sector updates
- Newshub: Browse over 4,000 outsourcing industry news items
- Access: get outsourcing white papers, guides, articles, videos and podcast episodes
- BPO community: join our extensive outsourcing community
- Cancel anytime: zero obligation, no spam, just great information