Jamaica challenges Philippines, India in BPO race

Jamaica seeks to further boost its standing as a global BPO investments destination, challenging global leaders India, China, the Philippines, Mexico, and Costa Rica. To achieve the country’s goal, Jamaica’s Trade and Investment Promotion Agency (JAMPRO) has expanded its international network by contracting management-consulting firm Avasant to market Jamaica as a destination for BPO investments internationally. JAMPRO engage the company to ensure that the country will increase its reach to decision makers in the global outsourcing arena. The Agency has set a target to double the BPO industry’s jobs by 2020. Currently, the industry stands at 22,000 full time employees.