Qualfon acquires contact center firm in Texas

Global business process outsourcing (BPO) firm Qualfon Inc, which operates outsourcing locations in the US, the Philippines, Guyana and Mexico, has acquired another contact center services company in the US. Qualfon announced that it acquired Texas-based contact center firm Culture Service Growth (CSG) although it did not disclose terms. The acquisition, according to Qualfon, is part of its growth strategy to expand services in additional industries and add companies with a similar ‘person-first’ culture. Qualfon has more than 12,500 employees in various outsourcing locations, including in the Philippines.