Qualfon acquires US-based call center firm

Global business process outsourcing (BPO) firm Qualfon, which also has delivery centers in the Philippines, has acquired US call center firm Culture.Service.Growth (CSG), a voice-based BPO firm in San Antonio, Texas. Qualfon’s acquisition of CSG, which has 700 employees, is its fourth in the US in the past three years. In a press release, Qualfon said the acquisition will bolster its competency in providing BPO services to clients in property and casualty insurance, transportation and logistics, and retail. Qualfon has delivery centers in Guyana, Mexico, the Philippines, and the United States.