Stefanini wants Philippines as BPO service delivery platform to other markets

Brazil-headquartered global IT outsourcing firm Stefanini aims to utilize its Philippine operation as a business process outsourcing (BPO) service delivery platform to other markets, especially to the United States. The move is part of the BPO firm’s overall goal of making its international operations account for 75% of its revenue. In a statement, CEO Marco Stefanini said the Philippines offers a competitive cost of labor and has employees equipped with good level of English. In February, the company announced that it will expand its operations in the Philippines, which is already growing at an average of 25% per year. Stefanini has locations in 39 countries across the Americas, Europe, Australia, and Asia.