Silicon Valley-based IT firm Synnex Corporation is reportedly in talks to acquire business process outsourcing (BPO) giant Convergys, according to a Reuters report. Although there has been no official announcement, the move is likely to combine Synnex’s international reach with Convergy’s call center capabilities. With more than USD2.5bn in annual revenue, Convergys runs delivery centers in about 150 locations worldwide, providing customer care, analytics, tech support, collections, work-at-home agents, and end-to-end sales. Synnex has climbed up the Fortune 500 rapidly, moving up 43 spots in the past two years, and its revenue grew 21.2% last year to USD17bn, while profits also rose 28.2% to USD301m. The report does not make clear why Convergys, the world’s second largest call center firm, is on the market. In the Philippines, Convergys operates one of the largest BPO operations, employing thousands of Filipino workers.
Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)
The #1 outsourcing authority
Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.
The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.
About Derek Gallimore
Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.
Outsource Accelerator in the mediaSee all media mentions
- Outsourcing industry “absolutely booming”
- Outsourcing industry recovery could be starting, survey indicates
- Doom or boom faces the IT-BPM industry (part 2)
- Bright future for outsourcing
- The Chinese Antidote to a Covid-battered Philippines
- The Philippine IT BPM Industry: Your Tool for Business Recovery and Continuity
- BPO industry in Philippines seen benefitting as firms abroad cut costs due to pandemic