US BPO firm Nature Technologies expands

US BPO firm Nature Technologies expands

Nature Technologies, a US-based leader in global software development, customer experience management and business process outsourcing, is working on setting up a world class Premium Tier 1 Voice Center in Kolkata, India. The firm already has an office in the Philippines. Director and CEO Ranendra Narayan Dutta said the 100 capacity call center will cater to US B2B customers and will provide premium services such as virtual customer engagement experience, virtual salesman for US corporates and custom specialized voice services. Ranendra said the Kolkata center will provide over 200 jobs by 2020. The workers will be trained in addressing requirements of US business for management and sales roles from their offshore office, the director added. In 2015, the firm established its first dedicated customer support service center in Delhi, India. At present, it employs over 40 highly-skilled and trained employees.

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