Xerox named leading contact center outsourcing provider again

Industry research firm Everest Group has once again named Xerox as a leader in contact center outsourcing, the fourth year in a row for the company. Everest Group named Xerox in its report “Contact Center Outsourcing – Service Provider Landscape with PEAK Matrix Assessment 2016. The 2016 assessment classified more than 30 CCO service providers into three categories: Leaders, Major Contenders, and Aspirants. Everest Group vice president Katrina Menzigian said Xerox has a number of key strengths in the market, including a foothold across most industries. With approximately 52,000 customer care agents in more than 170 locations globally, including the Philippines, Xerox handles more than 2.5 million customer care interactions daily.