Availability of talent the challenge to IT-BPO industry – CIB.O
Despite some experts saying that artificial intelligence and automation will in time reduce headcount in the IT-business process outsourcing (IT-BPO) industry, the Cebu IT-BPM Organization (CIB.O) has stressed that the availability of talent still remains the top concern of the BPO industry. CIB.O managing director Wilfredo Sa-a Jr said the anti-outsourcing pronouncements of US President Donald Trump and concerns over AI and automation may just be all noise, and the real challenge is the lack of available talent. Sa-a said that while a number of companies have chosen to relocate back to the US, many have also expanded, such aa Accenture and Sykes Philippines. In 2017, Dover, Fujitsu, and Mopro also opened in Cebu, quickly taking on any laid-off workers.
Related news
- Vericen opens 150-seat BPO facility in Manila · 27 Dec
- ALU-TUCP wants BPO firms to have their own offices · 26 Dec
Disclosure: Outsource Accelerator uses AI tools in the backend of its editorial workflow. Every article is reviewed and verified by a human editor before publication.
Stay ahead of the outsourcing industry. Join thousands of business leaders who rely on Outsource Accelerator for the news, trends, and expert insights that matter. Subscribe to our free newsletter and never miss an update.
