Relia announces completion of SPi CRM acquisition

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Japan-based business process outsourcing (BPO) firm Relia Inc said it has completed its acquisition of SPi CRM, a customer relationship management outsourcing firm in the Philippines. The acquisition broadens Relia’s portfolio in Southeast Asia and adds a strong roster of US-based and international clients. SPi CRM has more than 10,000 employees across 11 locations, including the US, Nicaragua, Australia and the Philippines. Relia President Jun Nakagome said the acquisition creates one of Asia’s biggest BPO providers with a dedicated workforce of more than 30,000 employees across more than 40 locations.