lady gray bg

Roxas City sees opening of its first BPO firm

lady gray bg

ePerformax Contact Centers and BPO has opened a new branch in Roxas City, province of Capiz, marking the entry of the first outsourcing firm to operate in the city. The Roxas City branch is the third for ePerformax in the country. The BPO firm opened in Manila in 2002 and then in Cebu City in 2007. Former Senator Mar Roxas said ePerformax will be the first call center in Capiz to provide job opportunities for local residents. ePerformax provides support for its English-speaking customers around the globe. The new facility will also house the ePerformax Global Communications and Management Academy (GCMA). Teresa Hartsaw, ePERFORMAX president and chief executive officer, said they look forward to the company becoming a long-term partner in growing and developing Roxas City. Mike Turner, ePerformax Roxas vice president and general manager, said the GCMA is part of the company’s continuing strategy to invest in its people so they are ready for the evolution in BPO services.

Read more here.

Related outsourcing resources

  • Top 40 BPO companies in the Philippines
    UPDATED: Welcome to the Top 40 BPO Outsourcing Companies In The Philippines.  The BPO (Business Process Outsourcing) industry plays a vital role in the emerging economy of the Philippines, and contributes over 11% to the GDP.  It is the single largest sector, employs over 1.2 million people, spre...  Read more
  • The strong future of outsourcing: White Paper
    A white paper, by Outsource Accelerator, exploring the trends, challenges, and initiatives in the outsourcing sector, and the unrecognized potential of the SME Sector as the potent success factor. Part I. Overview Introduction to outsourcing:  a recent search for efficiency The 1997 Asian financi...  Read more
  • Ultimate guide to outsourcing
    It takes courage and conviction to take your business down the outsourcing road. Outsourcing may include risks; which is why this guide was written to teach you on how to do it as safe as possible and also to maximize returns sooner. These days could be some of the most exciting times in your li...  Read more
  • Business Process Outsourcing (BPO) definition
    What is business process outsourcing? Business Process Outsourcing (BPO) is the engagement of services from a third-party provider. BPO uses various technology-enabled services to hasten the delivery of services. The business activities could be back-office such as, but not limited to, payroll, a...  Read more
  • How outsourcing can cut labor costs by up to 70%
    Outsourcing some of your business’s processes is a smart choice regardless if your company is a small startup that’s well on its track to become a multinational enterprise, or if you’re already there and you’re looking to expand your operations. By contracting work to other companies, your busi...  Read more
  • Mads Singers - Get the most out of your outsourced team
    Mads Singers Mads Singers is a management consultant, trainer and also outsources as well. He has an outsourcing operation down in Davao, Philippines. I had a really good conversation with Mads about how to motivate and run remote teams, and more importantly, how to get the best out of your outs...  Read more